When did the service industry go from "we will do our best' to "ahhh, we'll see what we can do?"

When I was younger I could remember the slogans from service providers being the most powerful statements and a testament to how great you could expect their service to be. The most popular service provider at the time was the post office and their slogan was literally "No matter rain, hail or snow we will deliver." I'm not so sure that is the same mindset of today's businesses offering services to the masses. I have started to identify a type of business practice that is being used where the customer becomes a victim of shady companies with irresponsible customer service that lacks real ethics. As a company, everyone should stand by their own business statement that was created went they decided to go into business. I'm sure your mission statement doesn't say, ah we'll see what we can do.  In my opinion, some companies lose sight of the original idea once the business starts to expand. It shouldn't matter if you have 1 or 100 clients, you must be able to figure out a solution that can help everyone equally.  We must as, business people, hold ourselves to a great standard in order to call ourselves service providers. We believe in offering the best level of service that we can provide for every customer.